Return Policy

Return & Exchange Policy

At [SohpalEcom], we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a simple and hassle-free return and exchange process.

Return & Exchange Eligibility:

  • Returns and exchanges are accepted within 30 days of receiving your order.
  • Items must be unused, unopened, and in their original packaging to be eligible for a return or exchange.
  • Items marked as final sale or discounted are non-returnable.

How to Return or Exchange:

  1. Contact Us: To start a return or exchange, please contact our customer service team at [sohpal32117@gmail.com] with your order number and details about the item(s) you wish to return or exchange.
  2. Return Instructions: Our team will provide you with a return authorization and further instructions on how to send the items back.
  3. Return Shipping: Customers are responsible for the return shipping costs, unless the item is defective or incorrect. We recommend using a trackable shipping service to ensure the item is returned safely.

Refunds:

  • Once your return is received and inspected, we will process your refund to the original payment method within 5-7 business days.
  • Please note, the original shipping costs are non-refundable.

Exchanges:

  • If you would like to exchange an item for a different size or product, please contact us within 30 days of receipt. We will send you a replacement item once the original product has been returned.
  • If the item is out of stock, we will issue a refund instead.

Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will provide a full refund or send a replacement at no extra cost to you.

Non-Returnable Items:

  • Some items are non-returnable, including but not limited to:
    • Personalized or customized products
    • Gift cards
    • Opened supplements or health products (for hygiene and safety reasons)

Customer Support:

  • For any questions or concerns regarding returns or exchanges, please reach out to us at [sohpal32117@gmail.com]. Our customer support team is here to assist you!

Thank you for shopping with [SohpalEcom]. We are committed to ensuring you have a positive shopping experience with us.